Terms of Service
Overview
The terms "we", "us" and "our" refer to The Gluten Free Bakery (Rana's Bakery & Brasserie Ltd). We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
1. Access and Accounts
- You must be at least the age of majority in your country of residence to use the Services, or you have given us consent to allow your minor dependents to use the Services.
- You may be asked to provide account, billing, and payment information. You represent and warrant that all information provided is accurate, current, and complete, and that you have the right to provide it.
- You are solely responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access, you must notify us immediately at info@mygfbakery.co.uk
- We reserve the right to refuse service, suspend, or terminate any account at our sole discretion.
2. Our Products
- We make every effort to display product descriptions, images, and colours accurately. However, variations may occur due to device settings.
- All descriptions and prices are subject to change without notice, and we may discontinue or limit sales to any person, household, or geographic region.
- Products are provided for personal use only and not for resale, export, or commercial distribution without our prior written consent.
3. Orders
- By placing an order, you make an offer to purchase. Orders are only accepted once we confirm acceptance and process payment.
- We may refuse, limit, or cancel orders at our discretion, including suspected reseller/distributor activity.
- If we cancel or amend an order, we will attempt to notify you using the contact details you provided.
- Purchases are subject to our Refunds & Cancellations Policy, which forms part of these Terms.
4. Prices and Billing
- Prices, discounts, and promotions are subject to change. The price charged will be that displayed at the time of order, inclusive of VAT where applicable.
- Prices may differ from those offered in physical stores or other sales channels.
- You must provide accurate and up-to-date payment details. By submitting payment information, you confirm that you are authorised to use that method and that all charges incurred will be honoured.
5. Shipping and Delivery
- Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.
- Ownership of the product passes to you once products are delivered.
6. Intellectual Property
- All content on the Services, including trademarks, logos, text, images, graphics, audio, video, and their arrangement, is owned by The Gluten Free Bakery, its licensors, or Shopify, and protected by UK and international intellectual property law.
- You may not copy, reproduce, modify, republish, or distribute content without our prior written consent.
- You may link to our homepage fairly and legally, without implying endorsement. You may not frame our site, link from sites you do not own, or link in a way that damages our reputation. We may withdraw linking permission at any time.
7. Optional Tools and Third-Party Links
- We may provide access to third-party tools or links to third-party websites. These are provided "as is" and "as available." We do not control or endorse such tools or websites and accept no liability for them.
- Your use of such tools or websites is at your own risk and subject to the third party's own terms.
8. Relationship with Shopify
Our Services are powered by Shopify. However, any sales you make are with The Gluten Free Bakery directly. Shopify is not responsible for transactions, products, or disputes between you and us. By using the Services, you release Shopify from any claims arising from your purchases.
9. Privacy and Cookies
- Your personal data will be handled in accordance with our Privacy Policy, which form part of these Terms.
- Because the Services are hosted by Shopify, some personal data will also be processed by Shopify under its Privacy Policy.
10. Feedback and User Submissions
- By submitting reviews, comments, or feedback, you grant us a worldwide, royalty-free licence to use, reproduce, and publish them.
- You represent that you own or have rights to any submissions and that they do not infringe third-party rights or contain unlawful content.
11. Site Use and Prohibited Conduct
You agree not to use the Services for unlawful, harmful, or fraudulent purposes, including but not limited to:
- Uploading or transmitting viruses or malicious code.
- Attempting unauthorised access, hacking, or denial-of-service attacks (a criminal offence under the Computer Misuse Act 1990).
- Impersonating others, spamming, scraping, or harvesting personal data.
12. Availability and Accuracy
- We do not guarantee that the Services will be uninterrupted or error-free. Access may be suspended without notice.
- Content is provided for general information only. It may be incomplete, outdated, or inaccurate. Do not rely on it as advice; seek professional guidance before acting.
- Occasionally, our Services may contain errors relating to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct these errors, even after an order has been submitted.
13. Termination
We may suspend or terminate your account or access at any time without notice. You remain responsible for all charges incurred up to termination.
14. Disclaimers of Warranties
- The Services and products are provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for purpose, and non-infringement.
- We do not warrant that the Services will be uninterrupted, secure, or error-free.
15. Limitation of Liability
- To the fullest extent permitted by law, we exclude liability for indirect, incidental, or consequential losses, including lost profits, business, savings, or data.
- If you are a consumer, we only supply products for domestic/private use and are not liable for business losses.
- If you are a business, we exclude liability for loss of profits, revenue, business, goodwill, or anticipated savings.
- Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under English law.
16. Indemnification
You agree to indemnify and hold harmless The Gluten Free Bakery, Shopify, and their affiliates, officers, employees, and agents from any claims, damages, or expenses arising out of your breach of these Terms, unlawful conduct, or misuse of the Services.
17. Severability
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain valid.
18. Entire Agreement and Waiver
These Terms, together with our Privacy and Refund Policies, form the entire agreement between you and us. Any failure by us to enforce a right does not waive it.
19. Assignment
You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations without notice.
20. Governing Law
These Terms are governed by English & UK law. You and The Gluten Free Bakery consent to venue and personal jurisdiction in such courts.
21. Changes to Terms
We may update these Terms from time to time by posting changes on our website. Your continued use of the Services constitutes acceptance. Material changes will be notified to you where required by law.
23. Contact Information
Questions about these Terms of Service should be sent to:
The Gluten Free Bakery
6 Print Village
58 Chadwick Road
London
SE15 4PU
Company No: 09093424 | VAT: 218466985
✉ info@mygfbakery.co.uk
✆ 0800 246 1102