FAQs

Our Bread

Will it actually taste like real bread?

Yes — that's the whole point of why we do what we do. We slow-ferment real sourdough so it holds together, slices, toasts and tastes the way bread should.

Is it safe for coeliacs?

Yes — everything we make is 100% gluten-free. Our founder Rana is coeliac herself, and so our bakery is a completely gluten free environment to avoid any cross-contamination

Why is gluten-free bread more expensive?

Delivery

How long will my order take?

Our fresh sourdough bread is handmade to order, so please allow 5 working days from purchase. Your bread is baked fresh and posted, for next day delivery via DPD. If you provide a mobile number and email address, DPD will send you a delivery window on the day of delivery. Please note, orders may take longer to dispatch during peak times such as Christmas, Easter, and bank holidays.

How much is delivery?

Delivery is free on orders over £35 (excludes Highlands & Islands). Standard delivery is £4.50, while orders under £10 cost £5.99.

Can I request a specific delivery date?

If you'd like a specific delivery date, please add it as a note in your order. We will do our best to accommodate you, and if it's not possible we will get in touch.

For further information please view our Delivery & Collections page.

Cancellations & Returns

Can I cancel or amend an order?

You can cancel or amend baked goods orders up to the day of baking. Please get in touch if you need to make any changes to your order.

Can I return unwanted items?

We want you to love every bite, but if something's not quite right, here's the quick guide:

• Baked goods & mixes - Because they're fresh and perishable, these can't be returned. You can cancel baked goods orders up to the day of baking.
• Stuff you can't eat - For most non-perishables, you can return within 14 days of receiving them. Just let us know and pop them back to us (unused, in original packaging).
• Damaged or wrong items - Contact us within 48 hours (with a photo if you can). We'll sort a replacement or refund, fast.
• Subscriptions - You can swap, pause, or cancel anytime through your subscription account. Cancellations and refunds follow the same rules as above.

Full details can be found in our Refunds & Cancellation Policy

Ingredients

Are you breads and mixes suitable for coeliacs?

Yes, everything is produced in a completely gluten free environment to avoid any cross-contamination.

Are your mixes suitable for vegans?

Yes, they are! All our mixes and many of our baked products are suitable for vegans. Please check the ingredients of the fresh bread before ordering.

Are your mixes free from the 14 major allergens?

Yes, they are! All our mixes and many of our baked products are free from all 14 major allergens. Again, please check the ingredients of the fresh bread before ordering.

Do the mixes contain yeast?

No all our mixes are bakers yeast free, and are made from real sourdough starter.

Storage

What's the shelf life of the bread?

Freshly baked products, including our bagels, loaves and baguettes, have a shelf life of 6 days from the day they are baked. As these products are delivered the following day, they should have a shelf life of 5 days from receipt.

Dry products have a longer shelf life. Our granola should last for 3 months, while our baking mixes should last for 10 months or more.

Please always check the best before date on the packaging and follow the recommended storage instructions.

Can I freeze the bread?

Yes, you can freeze the bread for up to 3 months. Defrost at room temperature or place in the oven for 10-15 minutes to serve warm

How do I keep my bread fresh?

Our bread has no preservatives, so will keep like any artisan bread. Once cut open, keep in the packaging for freshness.

Baking Mixes

What should I use to line my baking tray?

We recommend that you use baking parchment/paper, because greaseproof paper will stick to the dough. If you are not using baking parchment, place the dough on a non-stick baking tray

My dough mix looks wet, have I done something wrong?

No, not at all! Gluten free dough will not look like wheat-based dough. It should be quite wet and have a similar consistency to thick porridge.

What happens if I don't add the correct amount of water?

If you add too much water, you'll find it difficult to shape the dough, and the bread will be very wet in the centre after baking. Too little water will result in a very hard crust, and the bread won't rise well.

Why is my bread so wet inside?!

This usually happens if your loaf is slightly under baked. It can also be caused by inaccurate oven temperature. You can try increasing your oven temperature by 10°c. It's also important to let the baked bread stand until cool before cutting, which will allow the bread to stabilise and the extra moisture to leave the bread.

Wholesale

Do you supply shops and restaurants?

We work with shops, restaurants, delis, and foodservice businesses across the UK to cater for customers looking for a gluten free option. Take a look at our stockists page to find somewhere near you.

Can I join your list of stockists and sell your products in my business?

Absolutely. Call us on 0800 246 1102 or contact us for details of our full range, pricing, and to arrange a sample delivery.

Just so you know, we've got Safe and Local Supplier Approval and have been been awarded the Whole Foods Supplier of the Year, so you're in good hands with us.

The Loaf Society

What is The Loaf Society?

The Loaf Society is our membership and points programme. Members collect points through shopping and other activities, then exchange them for proper bakery rewards, including bagels, sourdough loaves, mixes, bundles and seasonal treats.

What are the three membership tiers?

There are three ways to join:

• First Slice – free
• On the Rise – £7.99 monthly or £69 annually
• Artisan Reserve – £14.99 monthly or £149 annually

Each tier offers a different points rate and additional membership benefits.

Do I need to pay to join?

No. First Slice is completely free to join. If you would like to earn more points and unlock additional benefits, you can choose one of our two paid memberships.

How do I join?

Choose your preferred membership on our website and create or log into your My Gluten Free Bakery account. Always use the same email address when ordering so your points are added to the correct account.

Can I change my membership tier?

Yes. You can upgrade your membership if you would like to earn more points and access additional benefits.

Can I pause my paid membership?

Yes. On the Rise and Artisan Reserve memberships can be paused without being cancelled. 

How many points will I earn when I shop?

The number of points you earn depends on your membership tier:

• First Slice members earn 1 point for every £1 spent
• On the Rise members earn 2 points for every £1 spent
• Artisan Reserve members earn 3 points for every £1 spent

There is no limit on the number of purchase points you can earn.

How can I earn points?

You can earn points by:

• Shopping with My Gluten Free Bakery
• Creating an account
• Joining our newsletter
• Following us on Instagram and TikTok
• Adding your birthday
• Celebrating your membership anniversary
• Referring a friend
• Taking part in other eligible Loaf Society activities

The number of points available and how often they can be earned will be shown in your account.

Are points calculated before or after discounts?

Points are calculated using your order value after subscription savings or promotional discounts are applied. Delivery charges are not included.

When will my points appear?

Points earned from an order will be added to your account shortly after order is placed. 

What happens to my points if I cancel or return an order?

Any points earned from a cancelled or refunded order will be removed from your balance. If you have already spent those points, your balance may be adjusted accordingly.

Can I earn bonus points more than once?

One-off activities, such as creating an account or following us on social media, can only be rewarded once. Birthday and anniversary points can be earned once each year. Any other limits will be displayed alongside the activity in your account.

How does referring a friend work?

Share your personal referral link with a friend. Your referral points will be added once your friend places their first qualifying order. 

How can I check my points balance?

Log into your account and visit The Loaf Society section. Here, you’ll see your current balance and a record of the points you have earned and redeemed.

Do points expire?

Points expire after 12 months of inactivity

Earning new points extends the expiry date of all the points already in your account. 

Can I transfer my points to someone else?

No. Points cannot be transferred, combined with another account, exchanged for cash or sold.

I used a different email address when ordering. Can my points be moved?

Points are linked to the email address used for your Loaf Society account. Please contact us if you believe points are missing, and we’ll see if we can help.

What can I exchange my points for?

Rewards may include:

• Packs of bagels
• Sourdough loaves
• Large sourdough loaves
• Baking mixes
• Bakery bundles
• Seasonal treats

Available rewards and their points values can be viewed in your account. Some rewards may change throughout the year.

How do I redeem a reward?

Log into your account, choose an available reward and follow the instructions to add it to an eligible order.

Is there a minimum order value when redeeming a reward?

No, however note that the usual delivery charges will apply to any free gift added to your cart.

Can I redeem more than one reward in the same order?

Yes, if you have multiple available rewards, you can add them all to the same cart

Can I use a points reward with a promotional code?

Points rewards cannot be combined with site-wide promotional codes. You can choose to use either your reward or the promotional code at checkout.

Do I need to pay delivery for a free product reward?

The reward covers the cost of the product itself. Our usual delivery charges and free-delivery thresholds still apply, so delivery may be charged depending on your membership tier and the rest of your order.

Will I be charged extra postage for my reward?

No additional postage is charged specifically for the reward. It will be packed and delivered with your qualifying paid order.

Do redeemed rewards expire?

Yes. Once issued, a reward coupon must be used within 90 days.

Can I return or exchange a points reward?

Points rewards cannot usually be exchanged or returned unless the product is faulty or there is a problem with your order. Please contact us if something isn’t right.

What subscription discount will I receive?

Your saving on recurring subscription orders depends on your membership:

• First Slice – 5%
• On the Rise – 8%
• Artisan Reserve – 10%

These savings apply to eligible recurring subscription orders.

What does early access mean?

On the Rise and Artisan Reserve members receive one full week of early access.

Products remain subject to availability, and early access does not guarantee stock.

How do the nutritional therapist Q&As work?

On the Rise and Artisan Reserve members can attend our live group Q&A sessions with a nutritional therapist. Artisan Reserve members receive priority when questions are selected.

Details and joining instructions will be shared with eligible members before each session.

Are quarterly events included in the membership price?

Membership gives On the Rise members access to book our quarterly events, while Artisan Reserve members receive priority access. 

When will I receive my welcome pack?

On the Rise and Artisan Reserve members will receive a welcome pack after joining. Please make sure the delivery address in your account is correct.

What happens to my points if I cancel a paid membership?

Your account and existing points will remain available, but you will move to the First Slice points rate and benefits. Your points will then follow the First Slice expiry rules.

Where can I get help with my account?

If you have any questions or believe your points or benefits are missing, contact us and include the email address connected to your Loaf Society account.